Built to Last
Built to Last. 5-Year Warranty.
We design for the long term — not for a single season. If your ZCHT. piece tears, breaks, or fails under normal use, we’ll repair it. If repair isn’t possible, we’ll replace it — at no cost. This approach reduces waste, respects the planet, and reflects the standards we hold ourselves to.
Repair First • Replace When Necessary • Always ResponsibleWhat this means
- 5-year warranty covering craftsmanship and materials under normal wear.
- Repair first — extending product life and reducing waste.
- Free replacement if repair is not possible.
Why we do this
- Confidence — we create pieces meant to last for years.
- Responsibility — repair over replacement whenever possible.
- Peace of mind — quality you can rely on.
How it works
Submit a request
Email contact@zcht-official.com with your order number and a few clear photos.
Evaluation
Our team will review the issue and confirm whether repair or replacement applies.
Repair or replace
We’ll repair your item when possible. If not, we’ll replace it — free of charge.
Processing times vary by item and repair type. We’ll keep you informed throughout.
Coverage (clear & simple)
- Covered: stitching, zippers, hardware, fabric defects, and unexpected damage under normal wear.
- Not covered: lost or stolen items, heat or chemical damage, intentional misuse, or natural color changes over time.
Not sure if your issue qualifies? Reach out — we’re happy to help.
Our commitment to responsibility
Repairing first keeps products in use longer and out of landfills. Replacing only when necessary reduces our footprint while preserving comfort and quality. This is the ZCHT. approach.
